FAQ

Answers to your frequently asked questions

What payment options do I have?

You can use our online credit card payment service with your Visa or Mastercard – payments are processed through PayPal.

You can also pay by Bank Transfer (EFT) if you prefer and our bank details will be displayed at checkout. Simply choose either of these options when you order.

When using PayPal to make your purchase, you can use your Visa, MasterCard and bank account to securely send funds without revealing your card number or financial information to us. Your personal information is heavily guarded, both physically and electronically and all sensitive information is automatically encrypted.

Free Delivery?

We are pleased to offer you FREE DELIVERY on all orders over $70 (within Australia). Tea is a perfect gift and it’s good to know you’re giving something healthy! There are so many varieties to choose from to cater for all tastes, so you’ll be surprised at how easily you can take advantage of this offer.

Australia Post delivery times are between 2 and 5 days depending on your location.  If no one is home, they will leave a note and your order will be waiting at your local post office.

How much is international postage?

As charges vary considerably, please contact us for postal rates to your region.

Can I try before I buy?

We regret we do not give refunds so if you’d like to try before you buy, why not order our Sampler Pack – a selection of 4 delicious gourmet varieties each making 5-6 cups of tea. If you’d like particular varieties, simply add this into the Notes section on your order. This will ensure you get a great tasting experience before you decide.

How do I use my Coupon or Gift Voucher?

Simply enter the code in the ‘Coupon’ box at Checkout.  Your purchase must be the same amount or greater than the voucher, as we regret we are unable to give credits. If your purchase is greater than the amount of the voucher, the balance of payment will be shown. Gift vouchers can be used for all products.

What is your Privacy policy?

Your personal details are treated with strict confidentiality and at no time do we give, sell, or trade your personal details with any other person or organisation.  If you have any questions or comments please contact us.